Life Is What You Want It To Be

Issues with LWC

Posted on the November 28th, 2011 under Educating,Events,Health,Rememberance by avnjl

Went to London Weight Management for weight management assistance recently.

Felt a little disappointed by some of the things that happened.
Went to the website wanting to post a feedback but they have no such forms for feedback or reaching them.

Went to their facebook site, cannot post anything on their wall.
Tag them in my wall status update, no respond.

Well, since I have a blog and I kinda could not reach them, I’ll just put it up here then.

Was in their heat blanket treatment when I felt my heart pulsating too fast, a little beyond my ability to handle.
I pressed the bell for their attention. Nevermind the idea that I wasn’t immediately attended to.
What I didn’t appreciate really was the idea that when a client complained that the heart is going too fast and shows symptoms of discomfort, there was no immediate measures to handle the situation.

Oki, I understand that usage of such heat blanket and fat burners would cause the heart to beat faster.
Oki, I understand there was a physical health record/check (declaration of health/heart problems) when we signed for the package.

But… Look at the number of reports stating NS man who collapsed while they are in the midst of exercise.

Would it help if there were a system to record client’s heartbeat rate at rest/before treatment and after treatment?
Or perhaps in the above mentioned situation to immediately take down the pulse rate at that point of discomfort.
Should there really be a need for the ambulance to be called in, there is a record for them to make references to.

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Not sure if the problem of overbooking happens at all brands’ centers.
My 1st station was the steam-bath station.
I had to wait in-line with 6 other ladies for our turn.

? I make appointment to wait?

I asked, and the respond was because they had un-expected number of walk-ins.

Clients are attached to consultants and are advised to attend appointments when the respective consultants are around.

Given the case of un-expected number of walk-in, the steam-bath station could not support, and the idea that the respective consultants would know their clients personally, why cant phone calls be made to re-schedule or postpone appointments to a later hour? At least the attempt to try?

If buffer arrangement does not make economical sense to London Weight Management, I believe waiting although appointment was per-arranged does not make economical sense to the client as well.

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I must say I appreciate my consultant. She’s very friendly and expressed her concern when I had that heart-beat-too-fast item.
In both the above mentioned situation, its not the consultants’ fault. I believe its loop-holes in the system.

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Would appreciate it if London Weight Management do something about it.
Because of the above mentioned experiences, I have no confidence to introduce my friends to the brand.

 

Cheers,
Amanda